SHIPPING & RETURNS

We ship through Australia Post.

You will receive an automated email from Australia Post that includes the tracking information once we have shipped your order.

For the security and tracking of your parcel, we mark all shipments as requiring a "Signature on Delivery". If you would like to change this to "Authority to Leave", you will need to access the Australia Post MyPost website and update your preferences.

AUSTRALIAN AND NEW ZEALAND SHIPPING

Free standard shipping on all Australian and New Zealand orders.

Express Post: delivery may take up to two days. (Australian capital cities and major metro areas).  Regional areas outside the express post network may be 2-5 days.

Regular post: Delivery time is 3-10 business days.

NEW ZEALAND SHIPPING

Express Post: delivery may take up to seven days. 

Regular post: Delivery time is 7-10 business days.

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INTERNATIONAL SHIPPING IS NOT INCLUDED IN OUR FREE SHIPPING OFFER.

Please choose your destination at the time of checkout. 

Orders shipped outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees. 

All orders are fulfilled through Australia Post International with an estimated shipment time of 2-3 weeks.

Please be aware that many shipping carriers are experiencing delays due to increased volume and COVID-19. As a result, shipments may be subject to delays while in transit.

All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia.

RETURNS & CANCELLATIONS

Please contact contact@twentyeightkate.com.au for the following events:

We do not cover shipping costs for voluntary exchanges if you have made a mistake in your purchase but will gladly replace it.

In the event that you receive an item that is damaged, incorrect or faulty, we will cover the costs.

Cancellations must be made within 5 hours of placing the order.

We want you to love your purchase, but unfortunately returns cannot be made for products that have been opened or used.